Privacy Policy

Scale Studio AI (“Scale Studio”, “we”, “our”, or “us”) is operated by RPL Management Consultancy-FZCO, registered in Dubai, United Arab Emirates. We are committed to protecting your privacy and handling personal data responsibly.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or engage our services.

1. Information We Collect

a. Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name

• Email address

• Company name

• Information submitted via contact forms or booking links (e.g. cal.com)

b. Information Collected Automatically

When you visit our website, we may collect limited technical information such as:

• IP address

• Browser type and device information

• Pages visited and general usage data

This information is collected using standard analytics tools (such as Google Analytics) to understand website performance and improve our content.

2. How We Use Your Information

We use collected information to:

• Respond to enquiries and communicate with you

• Schedule and manage consultations or bookings

• Operate and improve our website

• Comply with legal and regulatory obligations

We do not sell personal data.

3. Client Data & Service Delivery

As part of delivering AI and automation services, Scale Studio AI may be granted access to client systems, tools, or accounts.

a. Access Credentials

Where required for service delivery:

• Access credentials are provided voluntarily by the client

• Access is limited strictly to the agreed scope of work

• Credentials are stored securely using access-controlled systems and password managers

• Credentials are never reused or shared

• Access is removed, rotated, or deleted upon project completion or offboarding, unless otherwise agreed under a retainer arrangement

We do not retain client login details beyond what is required to deliver services.

b. Client Data Responsibility

When working with client systems:

• Scale Studio AI acts as a data processor

• Clients remain the data controller of their systems and data

• Client data is used solely to deliver agreed services and is not repurposed or retained outside that scope

4. Use of Third-Party Tools & AI Services

We may configure or operate third-party software, automation platforms, or AI tools on behalf of clients as part of our services.

• Data processed within these tools is governed by the client’s agreements with those providers

• We do not use client data to train AI models for our own purposes

• We do not claim ownership over any client data

5. Payments

Payments for our services are handled via third-party payment processors. Scale Studio AI does not store or process payment card details directly.

6. Data Retention

We retain personal information only for as long as necessary to:

• Respond to enquiries

• Deliver services

• Meet legal or contractual obligations

You may request deletion of your personal information at any time.

7. Security

We apply reasonable technical and organisational safeguards to protect information, including access controls and secure storage practices. While no system is completely secure, we take data protection seriously and act promptly in the event of any suspected issue.

8. International Data Transfers

Scale Studio AI operates from the United Arab Emirates. Information may be processed or stored in jurisdictions where our service providers operate. We take reasonable steps to ensure data is handled in accordance with applicable data protection laws.

9. Your Rights

You may request to:

• Access your personal information

• Correct or delete your information

• Withdraw consent where applicable

Requests can be made by contacting us at the email address below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

11. Contact

For questions or requests relating to this Privacy Policy, please contact: ryan@scalestudio.ai